My phone call in to the James street location in Hamilton was horrible
I Called in and asked to speak with the owner(as I felt ownership might be able to answer my question with more insight,certainty and accuracy). The woman who answered the phone, stated immediately that she does not like people calling and being improper on the phone????? She said I didnot give my name of business etc.... I explained to her that I was just a customer/guy looking to ask about some products. She said ohh ur just a guy, the owner is not here and hung up. Rest assured that I wont be going in to THAT store to inquire about anything. Definitely didnot expect that response. I see she originally thought I maybe some business selling or whatever, but when I clatified she was still rude and ended convo by saying the owner is not there??? She must have been the owner I would assume as no one that rude who just works there would still be employed. So why lie?why the rudeness? Its a business trying to make money no? Weirdest experience, not a fan!!!
Poor. Prices are fair enough, given the area, but very poor customer service. Owner (I'm assuming she's the owner) needs to learn how to respectfully speak to customers.
Excellent place to shop and marvelous customer service
THE WORST PLACE TO SPEND YOUR HARD EARNED MONEY ..
Fair: I found as a noob organic natural user for food and general hygeine care that if you know what your doing and know natural products nutri source is ok. BUT from person experience i found that i am reluctant to go into the store for fear of the moods the female propriator may be in, asking a question about product is out of the question because on 2 occasions i was treated to indifference and intolerance to legit concerns but also got a small lecture on how not giving advice is better legal business.
Also you must watch for expirey dates as i have found numerous products at or past expirey dates.
So now i do go in still but buy what i know of that i trust, but do not bother to look at anything else now.
I am disturbed by how unaffected about good business practices they are while they stand there totally oblivious to customer concerns and satisfaction.
When the elderly Sikh gentleman and his son ran the store, it was very good. But since the woman now takes care of the store it's not the same. She is unfriendly and rude. The prices have also increased since she's been there. The men knew the properties of the many herbs. The woman doesn't seem to know much. I used to go there for all herbal needs as well as advise. Now I only go there if I can't find what I'm looking for somewhere else.
Terrible Service - Paul Leaves, Business Suffers!!!!
The service is horrible. Just like "Buyer Beware", I too found my protein powder tampered with. When I returned to the store only minutes later, the woman was irrate and told me that all sales are final and if I don't leave, she would call the police! For what? Trying to do what any rational consumer would do? Return a tampered product!!
Save your money and frustration and don't shop here!
in response to: Great service and the advice is ...
the lady that work there is very rude when ever i go there she act as if i am not paying i spend a lot of money there because i keep going back i live near there store but i could not do it any more maybe she pick who to be nice to
in response to: BUYER BEWARE . STAY AWAY . I recently ...
You must be a little bitch cause nutrisource has the most easy going helpful workers I've ever seen. Always good vibes. Are you on steroids or something? Don't listen to this whiner
Very helpful and very caring people. Will spend the time to make sure you leave with what you came looking for. This is an example of excellent service and quality guarantee. More places need to emulate this one.
Nutri Source is our favourite health food store in Hamilton. The owners are friendly, helpful and always willing to spend time with us. The prices are reasonable, the selection is fair and the store is conveniently located.
BUYER BEWARE. STAY AWAY.
I recently purchased a $60 whey protein tub from this store. Upon opening I found the security seal tampered with perforations, and slight tears.
When I took it for an exchange, the owner told me she would absolutely not even consider an exchange. She even went so far as to say "I am not a grocery store."
She kicked me out when I suggested calling the police saying "Go ahead my son is a lawyer". After calling the police however, they said it was a civil matter and I just do not have the time to deal with it.
Long story short, I'm doing everything I can to inform people of the horrible service and deception of this store.
Unfortunately, the friendly, helpful reputation of this business is shrinking by the minute since their friendly, helpful employee seems to have vanished, without a trace.
I use to love coming in, and now I sort of dread it, zipping in, and out as fast as possible as not to let the vampires steal my energy.
Please start treating all your customers equally, with respect, or continue to fade out. I go to your store because I like you, not because I need to.
This is my favorite nutrition store. It's not fancy, but if you're looking for great advice and service, and terrific prices, you should try this store! They aren't at all pushy. This is a small family-run store - not a chain, and the owners genuinely care about your health.
I fing the parties running this store to be very good people, they know the products they sell, are very helpfull, have good advise and they are great people themselves.. They care about your healthy the natural way.. go in and chat and you'll find out yourself.. STEVE ,,,
An excellent Natural Food Store filled with everything you need - including knowledgeable & helpful staff. Includes bulk herbs, teas, cereals, protein powders/mixes/bars, herbal/sports supplements, hair/skin products & refrigerated drinks/foods. If they don't have it, the staff typically orders it for you or tells you where you can get it.